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Home Sweet Home®

Privacy Policy

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Privacy Policy – Home Sweet Home Cleaning 

Your privacy is important to us. It is Home Sweet Home Cleaning's policy to respect your privacy regarding any information we may collect from you across our website.  The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

 

Information we collect

Log data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

When we send you an email newsletter we may collect data about how you use our emails – for example whether you open them and which links you click on, including your IP address.

We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software.  

Service providers: the information we collect and how we use it.

To enable us to assist you in finding an appropriate cleaning job, we will gather personal information about you from your CV and our application process. This includes, but is not limited to:

  • Your name;
  • Your contact details including your personal email address;
  • Your career history;
  • On occasions we may also record sensitive information such as details of unspent convictions;

We hold and use this information in order to:

  • Assist you in finding an appropriate job;
  • Communicate with you regarding job opportunities and the progress of any applications you make;
  • To provide your details to appropriate prospective clients. We will only share your information with named prospective clients with your permission;
  • Seek your feedback on our services;
  • Fulfil our obligations to our clients when you are offered employment as a service provider;
  • to ensure that content on our websites is presented in the most effective manner for you to make use of on a computer and/or Device;

You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details by contacting the HSH Cleaning address or emailing dan@hshcleaning.co.uk.

We may share your personal information with the following:

  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes. 

Clients: the information we collect and how we use it.

To enable us to find a suitable cleaner we may ask for personal information when you contact us about our services. This includes, but is not limited to:

  • Your name;
  • Your contact details including your personal email address;
  • Details of your household or business;

We hold and use this information in order to:

  • to manage any account you may have with us;
  • to process your cleaning slot/schedule and to make arrangements with your service provider (cleaner) for the provision of services;
  • to fulfil our obligations arising from any contracts in which we have entered with you;
  • to provide you with the information and tailor the services that you request from us;
  • to contact you regarding any comments, complaints, queries or feedback you might have about us or our services;
  • to notify you about changes to our Services;
  • to ensure that content on our websites is presented in the most effective manner for you to make use of on a computer and/or Device;
  • to make suggestions and recommendations to you about products or services that may interest you by post, telephone or email. We will send that information by email only if: (i) you have expressed consent to this; or (ii) the information is in regard to products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. Please contact us using the contact details in below if you do not agree to your information being used in this way.
  • for the purpose of providing you with the services you have requested, we will share your data to the service provider (cleaner) who is allocated to provide services to you. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you need; (iii) details of any pets you may have.

Data processing and storage

We only retain personal information for as long as necessary to provide a service, to improve our services in future, or for as long as is set out in any relevant contract you hold with us.

Unfortunately, the transmission of information via the internet is not completely secure. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee the security of your data transmitted to our websites ; any transmission is at your own risk. Once we have received your information, we maintain administrative and technical safeguards to protect against unauthorised use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website.

We review our retention periods for personal information on a regular basis. If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

Third-party access to information

We use a third party provider, Mailchimp, to  communicate with customers.We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see

https://mailchimp.com/legal/privacy/

When someone visits www.hshcleaning.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information, please see https://policies.google.com/privacy?hl=en-GB

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA. You can find more information on how cookies are used on this website in our Cookies Policy page.

CRM

We also use crm data storage with bluefrontier.co.uk.  You can read there GDPR statement here - https://www.bluefrontier.co.uk/gdpr-statement

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Children’s Privacy

We are committed to protecting the privacy of children who use our services. We are obliged to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian's prior permission whenever you provide us with your personal information. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.

Limits of our policy

This privacy policy only covers Home Sweet Home's own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. 

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

You can find out what information we hold about you, and ask us not to use any of the information we collect. If you wish to exercise this right, please send your request to dan@hshcleaning

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.  

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

HSH Cleaning Controller
Dan Thornton
dan@hshcleaning

HSH Cleaning  Data Protection Officer
Dan Thornton
dan@hshcleaning

This policy is effective as of 24 May 2018.


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