Your privacy is important to us. It is Home Sweet Home Cleaning's policy to respect your privacy regarding any information we may collect from you across our website. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
When we send you an email newsletter we may collect data about how you use our emails – for example whether you open them and which links you click on, including your IP address.
We may also collect data about the device you are using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software.
To enable us to assist you in finding an appropriate cleaning job, we will gather personal information about you from your CV and our application process. This includes, but is not limited to:
We hold and use this information in order to:
You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details by contacting the HSH Cleaning address or emailing email@example.com.
We may share your personal information with the following:
Clients: the information we collect and how we use it.
To enable us to find a suitable cleaner we may ask for personal information when you contact us about our services. This includes, but is not limited to:
We hold and use this information in order to:
We only retain personal information for as long as necessary to provide a service, to improve our services in future, or for as long as is set out in any relevant contract you hold with us.
Unfortunately, the transmission of information via the internet is not completely secure. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee the security of your data transmitted to our websites ; any transmission is at your own risk. Once we have received your information, we maintain administrative and technical safeguards to protect against unauthorised use, disclosure, alteration or destruction of the personally-identifiable information we collect on this website.
We review our retention periods for personal information on a regular basis. If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.
We use a third party provider, Mailchimp, to communicate with customers.We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see
When someone visits www.hshcleaning.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information, please see https://policies.google.com/privacy?hl=en-GB
We also use crm data storage with bluefrontier.co.uk. You can read there GDPR statement here - https://www.bluefrontier.co.uk/gdpr-statement
We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
We are committed to protecting the privacy of children who use our services. We are obliged to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please ensure you obtain your parent/guardian's prior permission whenever you provide us with your personal information. We encourage parents to engage with us in protecting their children’s privacy, ensuring a safe and enjoyable online experience.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted.
You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.
You can find out what information we hold about you, and ask us not to use any of the information we collect. If you wish to exercise this right, please send your request to dan@hshcleaning
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.
HSH Cleaning Controller
HSH Cleaning Data Protection Officer
This policy is effective as of 24 May 2018.